Refund policy

Last updated: June 23, 2026

We stand behind everything we sell. If you're not completely satisfied with your Fathom order, we'll make it right — no runaround, no fine print.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund or exchange. Items must meet the following conditions:

Original, unused condition
Original packaging (or equivalent protective packaging)
Accompanied by proof of purchase (order number or email confirmation)

Items that have been used, assembled, or damaged after delivery are not eligible for return.

How to Start a Return

Contact us via our contact page to initiate a return. Include your order number and reason for return. We'll respond within 1–2 business days with return instructions and a shipping label where applicable.

Refund Process

Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. Please allow an additional 3–7 business days for your bank or card issuer to post the credit to your account. You'll receive an email confirmation when your refund has been processed.

Refund method: Refunds are issued to the original payment method used at the time of purchase.

Restocking fee: $0 — we charge no restocking fees.

Exchanges

We accept exchanges for different sizes, colors, or models. Contact us with your order number and the item you'd like instead. We'll ship your replacement as soon as we receive your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery and include photos of the damage. We will arrange a free replacement or issue a full refund — at no cost to you. No return is required for damaged items.

Non-Returnable Items

Items marked "Final Sale" at the time of purchase
Opened fishing line, bait, or perishable consumables
Downloadable digital products
Items returned more than 30 days after delivery

Return Shipping

For standard returns (change of mind), the customer is responsible for return shipping costs. For defective, damaged, or incorrectly sent items, Fathom covers all return shipping costs.

Questions?

Store Name: FATHOM
Website: fathomoutdoor.com
Email: hello@fathomoutdoor.com
Phone: +1 347-491-3474
Customer Service Hours: Monday–Friday, 9 AM–6 PM EST
Response Time: We aim to reply within 1–2 business days.

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