Privacy Policy

Last updated: June 23, 2026

At Fathom, we respect your privacy. This policy explains what personal information we collect, how we use it, and your rights as a customer.

1. Information We Collect

Data	Purpose	Retention
Name, email, shipping address, phone	Processing and delivering your order; customer service	3 years after last order
Payment information	Processed securely via Shopify Payments — we never store full card numbers	Transaction records only
Order history	Order management, refunds, customer support	6 years (accounting)
IP address, browser type, pages visited	Site analytics, fraud prevention, performance	Up to 26 months
Email address (marketing opt-in)	Promotional emails, new arrivals, exclusive offers (only with your consent)	Until unsubscribed

2. How We Use Your Information

To process and fulfill your orders
To communicate about your order (confirmation, shipping, delivery)
To respond to customer support inquiries
To send promotional emails (only if you've opted in — you can unsubscribe at any time)
To improve our website and product selection
To detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We share it only with trusted third-party service providers who help us operate our business:

Shopify — our e-commerce platform (payment processing, order management)
Shipping carriers — to deliver your order (name, address, phone)
Email marketing tools — only if you've opted in to marketing communications
Analytics providers — anonymized or aggregated data only

We may also disclose information where required by law or to protect the rights and safety of our business or users.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some site functionality, including the shopping cart.

5. Your Rights (California Residents — CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of the personal information we've collected about you
Right to Delete: Request deletion of your personal information (subject to exceptions)
Right to Opt Out: Opt out of the sale of personal information (we do not sell personal data)
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise any of these rights, contact us at our contact page. We will respond within 45 days.

6. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption on all pages, secure payment processing via Shopify Payments (PCI-DSS compliant), and limited employee access to personal data.

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.